FAQ

SHIPPING & DELIVERY

How long does delivery take?

Your order is delivered within 2 to 3 business days (excluding weekends and public holidays).

During the holiday season or promotions, delivery times may be slightly longer.

How can I track my order?

You can track your order by logging in to your customer account. You can also check your order status using the tracking number you receive once your order is processed, or by contacting our customer service team directly.

I entered the wrong shipping address. What should I do?

Don't worry! If your parcel hasn't shipped yet, please contact us at contact@kharazjewelry.com as soon as possible so we can update your shipping details. Be sure to include your order number or your full name.

If your parcel has already shipped, we can no longer make any changes on our end. Please contact your post office, or get back to us so we can try to find a solution with your local post office, if possible.

I haven't received my order confirmation. What should I do?

Check your spam or junk folder to see if the order confirmation is there.

If it isn't, contact our customer service team directly and we'll send it to you again.

RETURNS

How do I make a return or exchange?

Items purchased from Kharaz Jewelry can be returned within 14 days of receiving your shipment.

To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in its original packaging. You must email us to let us know about your return. Without this email, your return cannot be accepted.

Please note that return shipping costs are the sole responsibility of the customer.

Once 14 days have passed since the delivery date, we are unfortunately unable to offer you a refund.

I've made a return. When will I get my refund?

Once your return has been received and inspected, your refund will be issued within 7 days. Please note that you are responsible for covering the return shipping costs.

I'm not satisfied with my order. What can I do?

We offer a "satisfied or your money back" guarantee. You have 2 weeks to change your mind.

All returned products must be in perfect condition, meaning never worn, and return shipping costs must be paid by you. Proof of postage must then be emailed to us as proof of shipment.

Please read our full return and refund policy before sending anything back: https://kharazjewelry.com/policies/refund-policy

Free gift items and sale jewelry cannot be returned or exchanged.

EXCHANGES

We accept exchanges for products that come in sizes (rings).

The shipping costs for returning your item are your responsibility and are non-refundable.

The return address will be sent to you once we receive your email. Please include your full name, order number, reason for return, and the item being returned inside your parcel.

Non-returnable items:

The following types of items cannot be returned: earrings and piercings, as well as personalized jewelry. Products that cannot be returned once opened or worn, for hygiene reasons. Products you have damaged cannot be accepted. To be returned, your item must be unused and in the condition you received it. It must also be in its original packaging.