FAQ

Yes, you can exercise your right of withdrawal by filling in our withdrawal form, as long as your order has not yet been shipped.

For any request, contact us quickly at: contact@kharazjewelry.com, with your order number.

We will handle your request as quickly as possible.

First check your spam folder and the Promotions tab of your inbox.

If you still can't find your order confirmation, contact us at contact@kharazjewelry.com. We'll send it again.

- France: 48 hours after shipping, with Colissimo.

- Europe: 3 to 5 business days after shipping.

- International: 5 to 8 business days after shipping.

Free shipping in France over €80. 

During the holiday season, delivery times may be slightly longer. We still do everything we can to ship your orders as fast as possible.

Yes, we ship worldwide.

As soon as your parcel leaves, you get an email with its tracking number. Paste it on our tracking page to follow it step by step.

You have 30 days from receiving your order to make a return. 

To do so, contact us at contact@kharazjewelry.com with your order number. We'll send you the return procedure.

Return shipping costs are paid by the customer.

Yes, you have 30 days after receiving your order to request a size exchange or a return.

Just write to us at contact@kharazjewelry.com with your order number and the size you want. We'll send you the procedure.

For hygiene reasons, earrings and piercings cannot be returned. The same goes for personalized pieces, which are neither returned nor exchanged, except in case of a manufacturing defect.

Follow our size guide: with a ring she already wears or a strip of paper, it takes 2 minutes.

We recommend choosing the larger one for more comfort. And if the size doesn't fit, don't worry: you have 30 days to make a return. 

Rhodium-plated 925 silver

Our rhodium-plated 925 silver pieces resist water, sweat and perfume. To keep them shining, simply wipe them from time to time with a soft cloth and avoid contact with chemicals.

18K gold plated, 3 microns

Our gold-plated pieces are made on a REACH-compliant brass base, free of nickel, lead and cadmium. To keep the gold plating bright, avoid prolonged contact with water, perfume and cosmetics.

Store your pieces separately in their original box and clean them gently with a soft cloth. 

Put them on last, after perfume and creams, and take them off before the pool or the shower. Wipe them with a soft, dry cloth and store them separately, away from moisture.

Yes, all our pieces come with the 2-year legal guarantee of conformity from the date of purchase. 

The guarantee covers manufacturing defects, such as a faulty clasp or a stone coming loose from its setting. 

Normal wear, scratches, breakage from impact, loss and damage caused by contact with chemicals are not covered.

Of course: just enter her address as the shipping address at checkout.

Borrow a ring she wears and follow our size guide.  Between two sizes, take the larger one. No ring at hand? Sizes 52 and 54 are the most worn by women in France. And if the size doesn't fit, you have 30 days to make a return.