Refund policy
You have 30 days to change your mind
In accordance with Articles L.221-18 to L.221-28 of the French Consumer Code, you have 30 calendar days from receipt of your order to exercise your right of withdrawal, without having to give any reason.
How do I make a return?
To start a return, contact us at: contact@kharazjewelry.com with your order number.
Once your request is approved, you will receive the return instructions.
Sending the parcel back
Once the return is approved, you have 30 days to send the item back.
Return shipping costs are paid by the Buyer, except in the event of an error on our part or a defective product.
Refund
The refund is made within a maximum of 14 calendar days from receipt of the returned product or of the proof of shipment provided by the Buyer.
The refund is made using the same payment method as the one used for the order.
Items excluded from the right of withdrawal
In accordance with Article L.221-28 of the French Consumer Code, the right of withdrawal does not apply to:
- Personalized items (engraving, first name, message, made-to-measure)
- Unsealed items that cannot be returned for hygiene reasons (earrings, piercings)
Condition of returned items
The product must be returned in its original condition, not worn for an extended period, and in its complete packaging.
The Buyer may handle the product to the extent necessary to check its nature and characteristics, as in a physical store.
Any depreciation of the product resulting from handling beyond this check may lead to a reduction in the amount refunded, in accordance with Article L.221-23 of the French Consumer Code.