Shipping policy
Orders are prepared and shipped within 2 to 3 business days of payment confirmation (excluding weekends and public holidays).
Delivery times
Delivery is handled by Colissimo (La Poste) with tracking for France, and by partner carriers for international orders.
Average delivery times are as follows (from shipment):
- France: 2 to 3 business days
- European Union countries: 3 to 5 business days
- Europe outside the EU: 3 to 6 business days
- International: 4 to 8 business days
A tracking number is sent by email as soon as the order ships.
Customs duties and taxes
The displayed price does not include any customs duties, import taxes or fees charged by the destination country.
These charges are the sole responsibility of the Buyer.
Parcel not received
If the parcel has not been delivered within a reasonable time and the tracking shows an anomaly or no delivery, the Buyer must contact customer service at: contact@kharazjewelry.com.
A check will be carried out with the carrier.
Depending on the results of the investigation, KHARAZ JEWELRY will reship the order or issue a refund.
Parcel marked as delivered but not received
If the carrier marks the parcel as delivered but the Buyer has not received it, the Buyer must inform KHARAZ JEWELRY within 7 calendar days of the delivery notification.
After this period, neither the carrier nor KHARAZ JEWELRY can be held liable without supporting evidence allowing an investigation to be opened.
An investigation will be opened with the carrier.
If non-delivery is confirmed, a commercial solution will be offered: reshipment or refund.
Recommended checks
Before making any claim, the Buyer is invited to check:
- their mailbox
- the access points to their home (building, concierge)
- their post office