Order tracking
Your piece is on its way
Every order ships with a tracking number. Follow your parcel to your door.
Track my parcel
Where is my order?
Paste the tracking number from your email: you'll see where your parcel is.
No number? It's in the shipping email (check your spam). Other carrier: we open the universal 17TRACK tracking.
My account
All your orders in one place
Log in with the email used for the order to see its status at any time.
See my ordersStep by step
Your order's journey
-
Step 1
Order confirmed
The confirmation email arrives right away.
-
Step 2
Prepared with care
Your piece is checked and packed within 2 to 3 business days.
-
Step 3
On its way
An email gives you the tracking number as soon as it leaves.
-
Step 4
Delivered
At home or at a pickup point, depending on the option chosen at checkout.
France
4 to 6 business daysAt home or at a pickup point, with a tracking number by email.
International
5 to 12 business daysTo your home, with a tracking number by email. European Union: 5 to 8 days.
Free shipping
€80In France, from €80, shipping is on us.
No question matches. Write to us and we'll answer. Write to us
Shipping
How long does shipping take?
Every order is checked, carefully packed and sent by tracked Colissimo. The tracking number reaches you by email as soon as the parcel leaves.
France: 4 to 6 business days (2 to 3 days of preparation + 2 to 3 days of delivery). European Union: 5 to 8 business days. Elsewhere: 5 to 12 business days.
How much does shipping cost?
In France, shipping is free from €80. Below that, and for other countries, the price is shown before payment.
Do you ship outside France?
Yes, by Colissimo, to your home: 5 to 8 business days in the European Union, 5 to 12 days elsewhere.
How do I track my parcel?
As soon as your parcel leaves, you get an email with its tracking number. Paste it on our tracking page to follow it step by step.
Returns
How do I make a return?
You have 30 days to send back an unworn piece in its original packaging. First write to sav@kharazjewelry.com: we'll send you the steps. Return shipping is at your expense; the refund arrives within 7 days of receipt.
Can I change my ring size?
Yes. Write to sav@kharazjewelry.com with your order number and the size you want: we'll guide you.
Which pieces can't be returned?
For hygiene reasons, earrings and piercings cannot be returned. Neither can personalized pieces.
Customer service
Didn't find the answer?
A real person answers every message within 24 to 48 hours, Monday to Friday.
contact@kharazjewelry.comWrite to us